Saturday, May 21, 2011

Amazon warranty experience


After month of usage I've got crack (1/4") starting at the lower left corner of the screen, in the plastic casing (the screen itself is fine).

I wrote letter to Amazon service. Lately I received an answer. From the answer I understand that I need to call to customer service. I live in Ukraine and it’s costly to me to call to US. I wrote another letter to describe situation. But the answer was the same

The Call

I called to customer service and described the situation. After short talk I was assured that my kindle will be changed to new one and all my charges will be refunded.

In action

  1. There was order created for me. I should pay for the new Kindle and for shipping ($210).
  2. Money for my old Kindle and it’s shipping to Ukraine was refunded on my card one week later ($210).That day I confirmed order to my new Kindle.
  3. Later I went to the UPS office and sent my old kindle back to Amazon ($106,5)
  4. In 10 days I received my money back.

Wednesday, May 11, 2011

Tricks to make CHM files look well on Kindle

All you need it's just to convert CHM to MOBI format using Calibre.

But in this case you can get artifacts like in picture below

So we need:

  1. Remove buttons

  2. Remove table and link CONTENTS

1 Remove buttons

To get images from CHM like from archive you can use CHMdir plugin for Total Commander. Find necessary images and edit them. Make them blank with any image editor (it could be even Paint for Windows).

2 Remove table

Follow all operations on a screenshot

You are ok if in field 6 after test (5) you will have not zero

In this example I replaced:

<table width="100%" border=" 1 " bgcolor="#EBEBFF">


<table width="100%" border=" 0 " bgcolor="#EBEBFF">

to hide the table and

<a class="docLink" href="Front%20matter.htm">CONTENTS</a>

with empty line to remove this link.

After all this steps you will have pretty clean e-book in mobi format

Saturday, May 7, 2011


Next week you will see here:

1. Tricks to make chm files look fine on your Kindle

2. My experience with Amazon warranty